The Mushroom Store

At Mushroom Store, we are dedicated to delivering your orders with speed and efficiency. Please review our delivery policy to understand our shipping procedures and what to expect. For quick assistance, you can reach us via WhatsApp or email us at sales@mushroomstoreja.com. 

1. Order Processing Time

We aim to process all orders within 1-2 business days. Note that processing does not occur on weekends or holidays. During peak times, processing might be slightly delayed. We will keep you informed of any significant delays.

2. Standard Shipping Costs & Delivery Time

Enjoy free shipping on most orders. Specific exceptions are noted on our website. Expected delivery time is 5-7 business days.

3. Shipping Confirmation & Tracking

Once your order is dispatched, we will send a confirmation email with your tracking number so you can monitor your shipment.

4. International Shipping

We offer international shipping to select countries. Shipping costs and delivery estimates will be provided at checkout. Please be aware that international orders may incur customs duties and taxes, which are the customer’s responsibility.

5. Handling Delivery Issues

If your order is delayed, lost, or damaged during transit, please contact us right away at [customer service email] with your order number and issue details. We will liaise with the carrier to resolve the matter promptly.

6. Address Accuracy

Please double-check that your shipping details are correct and complete. We cannot be held accountable for delays or losses resulting from incorrect or incomplete address information.

7. Returns & Refunds

For information on returns and refunds, please visit our Return Policy Page.

8. Contact Us

For any questions or assistance with your order, please get in touch with our customer service team at sales@mushroomstoreja.com.

Thank you for choosing Mushroom Store! We value your business and are committed to providing top-notch service.