Mushroom Store Return Policy: 30-Day Satisfaction Guarantee
At Mushroom Store, we are committed to providing premium quality wellness products and ensuring our customers are completely satisfied. If for any reason you’re not happy with your purchase, we’re here to assist you with a smooth return process.
Easy Returns
If you’re unsatisfied with your purchase, you can return it within 30 days of receiving your order for a full refund. To be eligible for a return, items must be unused, unopened, and in their original packaging.
Simple Return Process
Contact Us
Email our customer service team at sales@mushroomstoreja.com with your order number and reason for the return.
Approval
Once your return is approved, we’ll provide a Return Merchandise Authorization (RMA) number along with instructions on where to send your return.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item received).
Quick Refunds
Once your return is received and inspected, we’ll notify you of the approval status. Approved refunds will be processed immediately, and a credit will be automatically applied to your original payment method. Please allow your bank or credit card provider several days to process the refund.
Exchanges
If you received a defective or damaged item, we are happy to offer a free replacement. Please contact us at sales@mushroomstoreja.com with your order details and a photo of the damaged product.
Non-Returnable Items
For health and safety reasons, we cannot accept returns on opened supplements or perishable goods. We appreciate your understanding regarding this policy.
Hassle-Free Experience
Our goal is to ensure your return experience is as easy as possible. Should you have any questions or need assistance, feel free to reach out to our customer service team via sales@mushroomstoreja.com or use our WhatsApp Live Chat on our website during business hours.
We’re always here to help! More for our Delivery Policy!
Thank you for choosing Mushroom Store. Your satisfaction is our top priority, and we are committed to providing the best service possible.